Digital Product Refund Policy
Effective Date: September 3, 2026
FDL Consulting NYC LLC sells downloadable digital products through fleurlevitz.com.
Because digital products are delivered electronically and cannot be physically returned, purchases of digital products are generally final once the purchased file has been accessed or downloaded.
We nevertheless want customers to receive the product they purchased successfully.
Please contact us if:
- you were charged more than once for the same purchase;
- you received the wrong digital product;
- the supplied file is corrupted or cannot be opened;
- you did not receive access to the product after successful payment; or
- another genuine technical or transaction error occurred.
When appropriate, we will first attempt to correct the problem by restoring access, replacing the file, or otherwise ensuring that you receive the product you purchased.
Where a refund is appropriate, it will generally be issued to the original payment method.
Nothing in this policy limits any refund, cancellation, or other consumer right that cannot legally be excluded under applicable law.
Change-of-Mind Purchases
Because customers receive access to downloadable intellectual property following purchase, we generally do not provide refunds solely because a customer changes their mind after accessing or downloading the product.
Please review the product description before purchasing and contact us before purchase if you have questions about what a product includes.
How to Contact Us
For a purchase or download issue, contact fleur@fleurlevitz.com or use the Contact page at fleurlevitz.com.
Please include your name, email address used for the purchase, order number if available, and a brief description of the problem. Do not send payment-card numbers or other sensitive financial information by email.
FDL Consulting NYC LLC
New York, United States